Frequently Asked Questions

How much does a session cost?

Individual sessions are $125 out of pocket and couples sessions are $150-$200 out of pocket. Our Intake Coordinator will work with you to determine your insurance benefits as best as we can, that way you have an estimated cost per session in advance. Colorado Medicaid covers the full cost of sessions. Sliding scale is available for uninsured or underinsured clients. Superbills are available for clients with out-of-network insurance.

Do you accept insurance?

We do! Network status varies based on the provider, so we have created an easy to navigate list for you below detailing which provider accepts which insurance. In general, we are able to accept all regions of Colorado Medicaid, Aetna, Cigna, Anthem BCBS, United, Kaiser, Tricare, Medicare, and Beacon for individual sessions, and Colorado Access Medicaid and Aetna for couples/family sessions. Our Intake Coordinator. will work with you to verify your insurance.

How do I know if therapy is the right fit for me?

Finding a therapist can be daunting, and finding a therapist who is the right fit for you can take time! We offer free 15-minute phone consultations with our providers to see if they are a good fit for you. Reach out to our team to learn more!

What can I expect for a first appointment?

After the consultation, your first session with a therapist will be a structured intake session focused on an initial assessment and completing a unique treatment plan together. Your therapist will ask about your history, current lifestyle, and your current strengths and concerns.

What do I need in order to do telehealth?

In order to join your Telehealth (video call) session we recommend joining the video call link 5 minutes prior to your session to make sure your technology is working right. You will need accept to a computer, a strong wifi connection, and a private space to join your session from.

I’m a client- how do I get to my client portal?

You can access your client portal account at this link: https://www.therapyportal.com/p/healing81428/

If you have forgotten your password, please notify our Intake Coordinator at info@hctherapycollective.com.

What types of payment are accepted?

We accept credit card payments through our secure online portal.

What is your no-show policy?

We understand that emergencies and other scheduling conflicts occur and are sometimes unavoidable. However, advance notification allows us to fulfill other clients’ scheduling needs, keep our services as available as possible to the needs of the community, and keeps the clinic operating at its most efficient level. Please provide 24-hour notice to reschedule or cancel an appointment. Commercially insured and private pay clients who do not provide 24-hour notification will be automatically charged a $50 fee to the credit card on file within 7 days of their missed session. This fee cannot be billed to insurance and is the responsibility of the client. Clients with Medicaid are not eligible for a fee but still must respect this policy.

How long are appointments?

Sessions are typically 53-60 minutes long. Some of our couples therapists are able to offer longer couples session for clients paying out of pocket, but insurance will not cover sessions longer than 60 minutes.

In-network insurances based on individual therapists:

  • Gertie is in-network with Anthem BCBS, United, Aetna, Cigna, Beacon, Kaiser, Tricare, Medicare, and all regions of Colorado Medicaid.

  • Taylor Diltz in-network with Anthem BCBS, United, Aetna, Cigna, Beacon, Kaiser, Tricare, Medicare, and all regions of Colorado Medicaid.

  • Ben Keating is in-network with Anthem BCBS, United, Aetna, Cigna, Beacon, Kaiser, and all regions of Colorado Medicaid.

  • Gardiner Turner is in-network with Anthem BCBS, United, Aetna, Cigna, Beacon, Kaiser, and all regions of Colorado Medicaid.

  • Sabrina Sherman is in-network with Anthem BCBS, Aetna, Cigna, Beacon, Kaiser, United, Tricare, Medicare, and all regions of Colorado Medicaid. For couples sessions, Sabrina can accept private pay, Colorado Access Medicaid, and Aetna.

  • Orrin Johnson is in-network with Anthem BCBS, Aetna, Cigna, Beacon, Kaiser, United, Tricare, Medicare, and all regions of Colorado Medicaid.

  • Daev Finn is in-network with Anthem BCBS, United, Aetna, Cigna, Beacon, Kaiser, and all regions of Colorado Medicaid.

  • Alyssa Burnett is in-network with Anthem BCBS, United, Aetna, Cigna, Beacon, Kaiser, and all regions of Colorado Medicaid.

  • Marley Hill-Filben is in-network with Anthem BCBS, United, Aetna, Cigna, Beacon, Kaiser, and all regions of Colorado Medicaid.

  • Laurine Young is in-network with Anthem BCBS, United, Aetna, Cigna, Beacon, Kaiser, and all regions of Colorado Medicaid.

  • Ali Hampton is in-network with Anthem BCBS, United, Aetna, Cigna, Beacon, Kaiser, and all regions of Colorado Medicaid.

  • Jana Stone is in-network with Anthem BCBS, United, Aetna, Cigna, Beacon, Kaiser, and all regions of Colorado Medicaid.

  • Lisa Panzarella is in-network with Anthem BCBS, United, Aetna, Cigna, Beacon, Kaiser, and all regions of Colorado Medicaid.

  • Mickey Myers is in-network with Anthem BCBS, United, Aetna, Cigna, Beacon, Kaiser, and all regions of Colorado Medicaid.